Payments and refund policy
No payment is being requested or processed by this SafeGuard project at this stage. No paid hosting, subscription, add-on, domain purchase or third-party purchase is authorised by this policy.
Current position
The current project is being prepared using the existing repository and the intended free-tier infrastructure. There is no active paid subscription or checkout flow in the current landing page. Do not send money to anyone claiming to collect a SafeGuard fee unless the school/operator has separately verified and authorised it.
If paid services are introduced later
Before any paid plan or payment is offered, the operator must publish the provider's legal identity, exact price, billing frequency, taxes, renewal and cancellation terms, refund eligibility, refund timeline, grievance contact and payment processor. Users must be shown these terms before paying. This page will be updated with those approved terms before any checkout is enabled.
Refund requests
Because no SafeGuard payment is being collected through this project at present, there is no SafeGuard refund transaction to process here. If you believe a payment was taken in SafeGuard's name, contact the school/operator using a verified channel and retain the transaction receipt.